1. Scope of Services
We provide professional content services, including:
- SEO content & optimization
- Web & marketing copy
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Academic and research support (editing, proofreading, literature
reviews, formatting, and model drafts for reference)
- Creative writing & ghostwriting
- Translation
2. Quotes, SOW & Acceptance
- Quotations are valid for 15 days unless stated otherwise.
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A project is confirmed when you approve the quote/SOW and pay
the advance (default: 50%).
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Deliverables, word counts, tone, keywords, deadlines, and file
formats must be documented in the SOW or email confirmation.
3. Timelines & Delivery
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We share an estimated delivery schedule after project
confirmation.
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Delays caused by late inputs/approvals pause and shift
timelines.
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Deliverables are sent via email, shared drive, or your CMS as
agreed.
4. Revisions
Standard: up to 2 revision rounds within 7 days of delivery,
limited to the original brief/scope. See Section 6 for full
details.
5. Fair Use & No Guarantees
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We commit to quality and best practices, but no agency can
guarantee specific search engine rankings, traffic, or revenues.
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For backlink support, we follow whitehat practices only (see
Section 8).
6. Academic Integrity
We do not write exam submissions or ghostwrite assessed work for
submission as your own. Academic support is for learning/reference
only (see Section 4).
7. Intellectual Property
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Ownership transfers to you on receipt of full payment, except
for: (i) our background methods/templates/processes, and (ii)
any third-party assets licensed separately.
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For ghostwriting, assignment of copyright occurs upon full
payment (see Section 7).
8. Portfolio Rights
With your permission, we may showcase excerpts, logos, or links in
our portfolio. You may decline in writing at any time.
9. Confidentiality
We keep your drafts, data, and strategies confidential and sign an
NDA on request (see Section 9).
10. Termination
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Either party may terminate with written notice if the other
materially breaches and fails to cure within 7 days.
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We may terminate immediately for abusive or unlawful requests.
11. Liability Cap
To the maximum extent permitted by law, our total liability for
any claim is capped at the fees paid for the affected deliverable
in the preceding 3 months. We are not liable for indirect or
consequential losses.
12. Academic Integrity & Ethical Use Policy
Our stance
We support learning and research. We refuse requests that violate
academic rules, including ghostwriting assignments, dissertations,
or exam materials for submission as a student's own work.
What we offer ethically
- Editing, proofreading & formatting
- Literature review mapping & source curation
- Methodology & outline guidance
- Model drafts for learning/reference with clear citations
- Citation & plagiarism education
Client responsibilities
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Use our work as reference/study material, not as your
submission.
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Follow your institution's regulations on academic integrity and
plagiarism.
- You are solely responsible for how you use the content.
Right to decline
We may decline or halt any order that appears to contravene
academic integrity or legal standards, and refund any unused
portion per Section 6.
13. AI, Quality & Plagiarism Policy
Human-first promise
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Content is human-crafted and human-edited. We may use
responsible tools (grammar, research, idea generation) under
strict editorial oversight.
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We may responsibly use AI-powered tools (e.g., grammar checkers,
research assistants, plagiarism detectors, SEO optimizers) to
improve productivity, meet deadlines, and enhance quality.
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All deliverables are human-crafted, reviewed, and edited before
submission. AI outputs are never delivered "as-is."
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You acknowledge that AI tools may sometimes generate content
that is inaccurate, incomplete, or similar to publicly available
material. We take reasonable steps (fact-checking, citation,
plagiarism scans) to ensure accuracy and originality, but we do
not warrant absolute error-free output.
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Final responsibility for factual accuracy, legal compliance, and
fit-for-purpose use rests with the client.
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By engaging our services, you agree that reasonable use of AI
assistance does not diminish originality, authorship, or the
value of our professional services.
Originality
We deliver original, plagiarism-free content with proper citations
where applicable. On request, we can provide a plagiarism scan
summary. Third-party scans may vary; thresholds are not uniform
across tools or institutions.
Factual & Style Accuracy
We fact-check from credible sources and write to the agreed tone,
audience, and brand guidelines.
Prohibited practices
No content spinning, keyword stuffing, hidden text, doorway pages,
or manipulative automation.
14. Revisions, Refunds & Cancellations Policy
Revisions
- Included: up to 2 rounds within 7 days of each delivery.
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Minor changes (wording, tone, small additions) are included.
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Major changes (new brief, new structure, >20% scope change) are
billed at the agreed rate.
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Unused revision rounds do not carry over between deliverables.
Refunds
We offer refunds in these cases:
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Non-delivery: we miss the agreed final deadline by 7+ days
without a mutually agreed extension (pro-rata or full refund).
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Irreparable non-conformity: deliverable materially fails the
agreed brief after two revision rounds (partial refund at our
discretion).
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Confirmed plagiarism: verified with evidence from a recognized
tool and after our review (partial/full refund for affected
portion).
Not eligible: change-of-mind after delivery, third-party policy
changes (e.g., search engine updates), or outcomes beyond our
control (e.g., rankings, admissions).
Cancellations
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Before work starts: full refund minus payment gateway charges.
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After work starts: pro-rata refund for the unworked portion
based on time/word count completed.
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Rush orders and booked slots may be non-refundable once
reserved.
How to raise a request
Email wittyink.in@gmail.com with copy of assigned project order,
deliverable, issue, and supporting material. We aim to resolve
within 10 working days.
15. Copyright & Licensing Policy
Transfer of rights
Upon full payment, we assign to you the worldwide rights to use,
reproduce, distribute, display, and create derivative works of the
final deliverables, except for our background IP
(methods/templates) and third-party assets.
Ghostwriting
For ghostwritten works, we assign copyright on full payment. You
control credit/attribution. You are responsible for lawful and
ethical use of the work.
Academic content
Works provided for academic support are licensed for reference and
personal study only. They must not be submitted as your original
work.
Third-party materials
If your brief requires stock images, datasets, or quotations, we
will:
- Use client-provided, properly licensed materials; or
- Purchase/propose licenses in your name; or
- Quote/attribute within fair use/dealing where applicable.
16. SEO & Backlink Ethics Policy
Whitehat only
We follow search engine guidelines and avoid link schemes, private
blog networks (PBNs), paid dofollow placements, hidden text,
cloaking, automated content, or doorway pages.
What backlink support includes
- Prospecting & outreach to relevant, reputable sites
- Editorial guest posts with disclosure where required
- No-follow/sponsored attributes where appropriate
- Competitor backlink analysis and reporting
No ranking guarantees
Search algorithms change frequently. We do not guarantee specific
rankings or traffic outcomes.
17. Confidentiality & Data Security Policy
Confidentiality
We treat all non-public information as confidential and restrict
access to authorized personnel on a need-to-know basis. We will
sign mutual NDAs upon request.
Security
We use reputable cloud services and access controls. Avoid sending
sensitive personal data unless essential to the brief.
Retention & Deletion
See Section 2.8. On request, we can expedite deletion of your
files after project closure (subject to legal/regulatory holds).
18. Payments & Billing Policy
Payments
- Advance: 50% to begin; balance on delivery or milestones.
- Accepted methods: UPI/Bank Transfer/Card/Payment
Expenses
Pre-approved out-of-pocket costs (e.g., stock assets, specialized
tools, courier) will be billed at cost.
19. Complaints, Grievances & Dispute Resolution
Internal escalation
Email wittyink.in@gmail.com with subject "Grievance". We aim to
respond within 15 working days.
Regulatory recourse
If your complaint relates to personal data and remains unresolved,
you may approach the Data Protection Board of India or other
competent authority as per law.
20. Changes to Policies
We may update these policies occasionally. Material changes will
be notified on this page with a new effective date. Continued use
of our services after changes constitutes acceptance.